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What happened?
Reach is a community vaccine clinic outreach tool. The pharmacy team is calling senior living communities, assisted-living facilities, hospitals, churches, and senior centers across Hillsborough County (Tampa Bay) to schedule on-site vaccine clinics. A licensed CVS pharmacist drives out to a facility, sets up in a small room, and immunizes everyone who wants a shot.
Why it matters. Most adults on this list face real barriers to getting vaccinated — mobility, transportation, schedule, or just the friction of leaving the building. Vaccines that protect against flu, COVID, RSV, shingles, and pneumonia exist and are sitting at our pharmacy right now. Bringing them on-site is often the only realistic way some of these residents will get them this season. Every clinic on the books means more people protected. That's the entire point.
What you're doing. Working through the verified call list and inviting these facilities to host a clinic. You're not selling. There's no cost to the host — CVS covers everything (pharmacist, vaccines, supplies, billing). Most calls hit voicemail; a clear voicemail counts as progress. When someone picks up, the script walks you through the conversation line by line. If they say yes, you capture a callback contact and the pharmacy team takes it from there.
What success looks like. Every facility on the list either booked, on follow-up, or politely declined — with the team's contact captured for next season. We're measuring attempts, not closures. You're connecting people, not chasing numbers.
"No cost to the host facility" means the organization hosting the clinic doesn't pay anything. Billing for the actual doses happens one of three ways, depending on the participants:
You don't need to discuss billing on the outreach call. If they ask, say "we have flexible billing options — our pharmacist will walk through them when we finalize the clinic." The pharmacy team works out the model after the host says yes.
You don't need to be a clinical expert. If someone asks a clinical or billing question you don't know, the magic words are: "Great question — let me have one of our pharmacists call you back about that specifically."
Take down their callback number, log it in your notes, and one of the pharmacists will follow up. Most calls go to voicemail anyway — every voicemail you leave is progress.
The "If you need help" section in each call view has tested objection responses and scripts. Open it before your first few calls so you know your moves.
Terms you may hear on a call.
Send teammates this app's URL. They'll pick their name on first open. Every call you log shows up on their screen in real time — and theirs on yours.
Pick a recipient. The app surfaces questions worth asking based on their recent activity. Tap to add, edit anything, send.
Free-type. Auto-saves. Whatever comes to mind — no polish needed.
Anyone who signs in with an unrecognized email lands here. Pick a role + initials and enable them — they get full access on their next refresh.
Send a structured check-in to anyone on the team. The composer surfaces question suggestions based on what they've actually been doing — pace, capture habits, frustrating patterns. They see the questions in their Check-in screen.
Clears every call status (booked / connected / callback / VM / declined) for every location, for everyone. Notes, contacts, and feedback Q&A history are not touched. The list resets to "nobody's been called yet."